Archive for August, 2005

Whirlpool, aaNet, Exetel, and XXX

Sunday, August 7th, 2005

Here’s a piece of interesting news from Whirlpool — Australia’s most popular community driven broadband news site. Quoting a forum user’s remark, “Whirlpool just grew teeth.” And so should they, good on them!

I shall explain why this post has three other names besides Whirlpool…

The WP story got me curious as to who the ISP in question is. After swimming around some forum posts, I found this ZDNet Australia article – which explained that aaNet Communications is getting sued by Exetel for severing 4000 ADSL connections without notice.

SUB PLOT: On the fateful morning of 14th April 2005, I woke to up find that my ADSL connection was down. At first I thought it was my crappy Netcomm NB1300+4 (there! Another company involved in the saga) modem acting up again but after several reboots without results I knew something was wrong. So I tried ringing up Exetel (my ISP) several times but the line was constantly busy. Only on the second day did I manage to get through to Exetel and was advised that I was one of those unlucky 4000 customers whose connections came from aaNet – then their wholesale ADSL provider. Thank God I was reconnected relatively promptly (after 2 days or something) and the Exetel personnel was very polite and apologetic, though I do not remember being compensated for it.

This still does not explain what was so objectionable about the forum post on Whirlpool that triggered aaNet’s reaction. The clue was in Whirlpool’s article that started my entire “investigation” – ASIC record. So I zoomed to the ASIC search page and found this record, with my attention drawn to a document entitled “Notification of Application to Wind Up Company Under S.459p, 462 or 464” dated 1st August 2005. I don’t know what this means, but it doesn’t sound good and it is no wonder that this could undermine the confidence of aaNet’s customers.

And the last piece of the puzzle? Sorry, I’m not telling because it connects me, albeit very remotely, to one of the ISPs in question.